- License:Free to try
- Requirements:32M RAM 25M free Harddisk space
- System:Windows 98/ME/NT4/2000/2003/XP/Vista
- File size:2.8 MB
- Update time:11/02/2007
- Price:＄60
Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster.
Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc
Facil HelpDesk - As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.
Browser based (PHP/MySql)
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- Email validation for new users, email notifications
- Customizable colors, logo, etc.
- Assing tickets to individual members of staff with notifications
- Web submission form (for registered users) , using the user login area
- Email management with attached files, JPG,PDF, etc.
- Basic reporting of tickets, polls of responses, usage etc.
- Supports multiple staff members and multiple departaments
- Access to an article's base (you can publish articles)
- three levels of users: end user, staff member, administrator
- Browser based (PHP/MySql)
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